The deciding factor was the reliability of Toyota Industries components backed by its lift truck technologies.
In the end, quality was the main factor behind our choice of a NEOS controller from Toyota Industries. We had strong confidence in the quality of the technologies developed for the lift trucks.
We knew that Toyota Industries Corporation had a perfect quality record for its motor controllers, with not a single report of malfunction from customers. We were very impressed by this. Normally, with products using many electronic components, the failure rate is proportionate to the amount of electronics used. But with Toyota Industries motor controllers, not only are there no failure in the initial stage of use, but the failure rate curve over time is markedly superior.